The delivery cost of your order depends on the size of the item you are ordering.
A product that can be delivered by one person, is standard delivery and costs £5.95. This is is free if you spend £60 or more. Delivery will take between 2 - 3 working days for in-stock items.
A two person delivery is required for furniture, appliances and items over 30kgs. This costs £25, or is free if you spend £2999 or more. Delivery will take between 5 - 10 working days for in-stock items. For items that are available to order, the delivery timescales will be confirmed in the checkout.
Deliveries to some remote postcodes are possible, and carry an additional premium delivery charge. This will be charged in checkout, but please contact us if you have any questions.
We also offer a basic furniture assembly service for most furniture items, the cost of this varies depending on the item requiring assembly and your location. Please contact us for more information.
Click and Collect is available on in-stock items from our Grantham site; NG32 2AB. This will be offered in the checkout for small items, but please contact us if you require click and collect on Furniture.
Please be aware that we do not offer free returns, so unless there is a fault with your item, then you will be required to cover the cost of returning it to us, or for us to collect the item.
Please be aware of the order cancellation policy attached to furniture products, and in particular, that items configured to your choice attract a 25% restocking fee. Please also be aware that if it is not possible to gain access to the room of choice, with the product, then the cost of that failed delivery is met by the customer. If an item in this instance is made to your specification, then the order cancellation policy applies.
You can choose to pay by finance on this product, enabling you to you spread the cost with either an Interest free option or an Interest bearing one. Once you add the product to your order, you can choose the “Apply for Finance" button, which is one of the payment options in the checkout.
Interest Bearing Option
Choose this option if you want to spread your payments for up to 60 months!
Interest Free Option
Choose this option if you want to avoid any interest charges on your loan amount.
For our Finance FAQs and more details please click here.
Please note that our Finance choices online are slightly different to those in our stores. For details of our in-store offering, please contact us.
Protecting and caring for your upholstery
Fabric & Leather upholstery in a normal home environment should require little attention and cleaning should only be done when necessary.
For regular maintenance, dust or vacuum occasionally, or in hot, dry weather, use a soft, slightly damp cloth, and wipe gently without rubbing.
If the leather starts to feel overly dry, we recommend you apply a small amount of Leather treatment or protection cream with a cotton cloth, allow the leather to dry, then polish gently with a dry cotton cloth. This will restore the natural feel and suppleness of the leather. The use of non-recommended cleaners could irreparably damage the leather, causing cracks and discolouring. Always pay attention to the products instructions and test on an inconspicuous area first.
If you have a spillage on your upholstery, immediately dab off excess liquids and solids, always work from the edge of the stain inward to avoid spreading. Do not use an abrasive cloth or rub excessively.
We highly recommend that the fabric or leather is not put in direct exposure to sunlight and heat, as this may cause the colour to fade unevenly over time. Should the product get wet, remove any residual water immediately with a paper towel and allow to dry naturally.
Avoid placing your furniture close to heat sources, such as heaters or radiators.
To ensure that your upholstery keeps its shape we recommend regular maintenance of the seat and back cushions especially. Both attached and removable cushions should be plumped regularly to prevent sagging. Also, if your upholstery has loose cushions that can be rotated periodically, this also helps to maintain the shape and helps to ensure equal wear of your cushions.
