Terms & Conditions

What's in these terms?

 

These terms tell you the rules for using our website www.downtownstores.co.uk (“our site”).

 

Who we are and how to contact us

 

We operate the website www.downtownstores.co.uk. We are Oldrid & Co Limited, a company registered in England and Wales under company number 284283 and with our registered office at Downtown Store, Gonerby Moor, Grantham, Lincolnshire, NG32 2AB. Our main trading address is also Downtown Store, Gonerby Moor, Grantham, Lincolnshire, NG32 2AB . Our VAT number is 308354510.

To contact us about an online purchase, please click here.

To contact us about our site, please email online@downtownstores.co.uk or telephone 03452 505502.

 

By using our site you accept these terms

 

By using our site, you confirm that you accept these terms of use and agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

 

There are other terms that may apply to you

 

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.

 

We may make changes to these terms

 

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 24th May 2018.

 

We may make changes to our site

 

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

 

We may suspend or withdraw our site

 

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

Our site is only for users in the UK

 

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

 

You must keep your account details safe

 

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at dataprotection@downtownstores.co.uk

 

How you may use material on our site

 

We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

Do not rely on information on this site

 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

 

We are not responsible for websites we link to

 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

 

User-generated content is not approved by us

 

This website may include information uploaded by other users of the site, such as customer reviews. This information has not been verified or approved by us.

If you wish to complain about information and materials uploaded by other users please contact us

 

Our responsibility for loss or damage suffered by you

 

Whether you are a consumer or business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of supply.

 

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

 

If you are a consumer user:

 

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

We are not responsible for viruses and you must not introduce them

 

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Which country's laws apply to any disputes?

 

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

Terms and Conditions of Supply

 

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our website www.downtownstores.co.uk ("our site") to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

 

1. Service availability

 

Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside the United Kingdom.

 

2. Your status

 

By placing an order through our site, you warrant that:

  2.1.1 you are legally capable of entering into binding contracts;

  2.1.2 you are at least 18 years old;

  2.1.3 you are resident in the UK;

  2.1.4 you are accessing our site from that country; and

  2.1.5 any purchases made by you will use a UK registered bank or credit card.

 

3. How the contract is formed between you and us

 

3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched ("Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.

3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

 

4. Consumer rights

 

4.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below). Further advice about your legal right to cancel the Contract is available from your local Citizen’s Advice Bureau or Trading Standards Office.

4.2 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to telephone 03452 505502 or email online@downtownstores.co.uk. If you use either of these methods we will email you to confirm your cancellation. You must also return the Products to us without undue delay and in any event not later than fourteen days after the day on which you let us know that you wish to cancel the order..

4.3 You will not have any right to cancel a Contract for the supply of any of the following Products:

• Earrings for pierced ears.

• Food and Drink.

4.4 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.

 

5. Availability and delivery

 

5.1 We will contact you with an estimated delivery date, which will be within thirty days after the dispatch of the Dispatch Confirmation. Occasionally our delivery may be affected by an event outside our control, a force majeure event, see clause 15 for your responsibilities when this happens.

5.2 Delivery of an order shall be completed when we deliver the Products to the address you gave us.

5.3 If we miss the thirty day deadline for any Products then you may cancel your order straight away if any of the following applies:

  5.3.1 we have refused to deliver the Product;

  5.3.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

  5.3.3 you told us before we accepted your order that delivery within the delivery deadline was essential.

5.4 If you do not wish to cancel your order straight away, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

5.5 If you do choose to cancel your order for late delivery under clause 6.3, you can do so for just some of the Products or all of them, unless splitting up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.  Full details of our delivery terms can be found by clicking here.

 

6. Risk and title

 

6.1 The Products will be at your risk from the time of delivery.

6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

 

7. Price and payment

 

7.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

7.2 Product prices include VAT.

7.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

7.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the checkout process, before you confirm your order. To check relevant delivery charges, please refer to our delivery charges and options page which can be found by clicking here.

7.5 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

7.6 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

7.7 Payment for all Products must be by credit or debit card. We accept payment with all major credit and debit cards with the exception of American Express. We will charge your credit or debit card on whichever is the earlier; on despatch of your order or three days after receipt of your order.

 

8. Our refunds policy

 

8.1 If you return a Product to us:

8.1.1 because you have cancelled the Contract between us within the fourteen day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.  In this case, we will refund the price of the Product in full, and any applicable delivery charges, although, as permitted by law, the maximum refund will be the cost of delivery by the least expensive delivery method we offer (provided that this is a common and generally accepted method). However, you will be responsible for the cost of returning the item to us.

8.1.2 for any other reason (for instance, because you have notified us in accordance with clause 19 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

8.3 Full details of our returns and refund policy can be found by clicking here.

 

9. Warranty

 

We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

 

10. Our liability

 

10.1 Subject to clause 11.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 11.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

10.2 Subject to clause 11.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

  10.2.1 loss of income or revenue;

  10.2.2 loss of business;

  10.2.3 loss of profits;

  10.2.4 loss of anticipated savings; or

  10.2.5 loss of data.

However, this clause 11.2 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by clauses 11.2.1 to 11.2.5 inclusive of this clause 11.2.

10.3 Nothing in this agreement excludes or limits our liability for:

  10.3.1 death or personal injury caused by our negligence;

  10.3.2 fraud or fraudulent misrepresentation;

  10.3.3 any breach of the obligations implied by the Consumer Rights Act 2015;

  10.3.4 defective products under the Consumer Protection Act 1987;

  10.3.5 any deliberate breaches of these terms and conditions that would entitle you to terminate the Contract; or

  10.3.6 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

 

11. Written communications

 

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

12. Notices

 

All notices given by you to us must be given to Oldrid & Co Limited at Downtown Store, Gonerby Moor, Grantham, NG32 2AB or despatchonline@downtownstores.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

13. Transfer of rights and obligation

 

13.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. We will always tell you if this happens and will ensure that the transfer will not effect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

 

14. Events outside our control

 

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").  If our supply of the products is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  14.2.1 strikes, lock-outs or other industrial action;

  14.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

  14.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

  14.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

  14.2.5 impossibility of the use of public or private telecommunications networks; and

  14.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

 

15. Waiver

 

15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

15.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

 

16. Severability

 

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

17. Entire agreement

 

17.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

17.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

17.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

17.4 Nothing in this clause limits or excludes any liability for fraud.

 

18. Our right to vary these terms and conditions

 

18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. Although once an order has been placed with us, before dispatch, we will contact you if your orders specifications change.

18.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the despatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

 

19. Law and jurisdiction

 

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

General Terms

• Where your purchase must be ordered in or the delivery time is more than 30 days, you have the option to pay a 20% deposit at the time of order.

Delivery dates

• For non-stock items, the estimated delivery date is provided to you in good faith based on the information we receive from our suppliers.
• All delivery dates are approximate and cannot be guaranteed or implied as an exact delivery date
• Downtown will make every effort to satisfy any critical delivery date if notified
• Downtown will notify the customer of any delays which may occur

 Settlement of Account

• Unless notified otherwise by the customer, full payment will be taken prior to delivery being scheduled
• Full order purchase price must be paid via debit/credit card or PayPal
• Full and complete title to the goods will remain with Downtown until payment is made in full

Conditions of Sale : Furniture and large item delivery

• All orders are subject to availability
• For furniture deliveries outside of our own despatch team's catchment area, your customer details will be communicated to our trusted courier partner(s).
• Deliveries are scheduled for specific areas on set days, however every effort will be made to accommodate your individual requirements.
• For all furniture deliveries our courier will attempt where possible to give an indication as to what time a delivery can be expected. Please note that it is not possible to give a specific timed delivery.
• The customer must action the removal of any doors, windows or objects in the room to ensure that access is clear prior to delivery being made
• Downtown will not be held responsible should the items ordered fail to fit into the property
• In cases of inadequate access, the delivery team may abort the delivery or on the customer's instruction attempt delivery under supervision. Any damage to the goods and/or property which may occur as a result are entirely at the risk of the customer
• Wherever possible the delivery team will position the goods in an area as directed by the customer. Access to and from the room in question must be cleared prior to delivery. It is the responsibility of the customer to remove/dispose of any existing furniture necessary to aid the delivery team.
• In most cases, all packaging will be removed and taken away. Please note that on rare occasions, this may not be possible.
• Any items returned due to not fitting in the property are subject to a restocking fee of 25% of the order value, plus the delivery cost. Please contact online@downtownstores.co.uk for any questions on this.

Damages or shortages must be notified within seven days following delivery

• Downtown accept no liability for any damages or shortage should notification be received after the seven day period has elapsed
• If the customer fails to take delivery of the goods, Downtown will hold the goods for up to 14 days from the time of advising the customer we have received the goods. For any questions about a delayed delivery please contact online@downtownstores.co.uk

What is PayPal Pay in 3?

PayPal Pay in 3 is an interest-free loan that lets you split your basket into 3 payments, with the first due at time of purchase and subsequent payments due every month on the same date. It’s a great way to spread the cost of larger items or to cover emergencies, and is a helpful tool to manage your budget more effectively.

Important information: please note that PayPal Pay in 3 is a form of credit, so carefully consider whether you can afford the repayments and be aware of the possible impact of missing payments, including making other borrowing more difficult or more expensive.

How it works:

You will need a PayPal account and you will need to choose PayPal as your payment method in the checkout process. 

Make the first payment at the time of purchase and make two more payments on the same date each month. Split your purchases of between £30 and £2,000 into 3 interest-free payments without late fees. 

For more information and full PayPal Pay in 3 Terms and Conditions please visit https://www.paypal.com/uk/webapps/mpp/campaigns/paypal-payin3/terms

Available on all purchases in-store and online. To earn Reward points for Online orders, you must already have a Rewards card. Reward points will not automatically be added for online orders.

Please email us via online@downtownstores.co.uk with your Rewards details and order number and we'll get your points added. More information on Downtown Rewards can be found here. 

The Rewards card can only be used in Downtown Stores. Oldrids & Co. Ltd. cannot be held liable for lost, stolen or damaged cards, or the loss of any rewards held on the card. Rewards cannot be exchanged for cash. Use of the card constitutes acceptance of our rewards scheme terms and conditions which are available on our website at downtownstores.co.uk/downtown-rewards-scheme. Oldrid & Co. Ltd. reserves the right to amend the terms and conditions of the rewards scheme at any time. 

This card is owned and issues by Oldrid & Co. Ltd. Gonerby Moor, Grantham, Lincolnshire, NG32 2AB, 03452 505502 to whom it must be returned on request. 

Buy any full-priced dining table and get 4 dining chairs for the price of 3

Simply place your order, add a qualifying dining table and 4 x qualifying dining chairs and we will process a refund back for the 4th free chair.

• Offer valid from Wednesday 30th October to Wednesday 11th December.
• Offer applies to a purchase of multiples of 4 for chairs, i.e. if you buy 8, you get two free.
• Selected full-price lines only.
• Lowest priced chair will be the free item.
• T&Cs apply. 

TEMPUR® Mattress 40 Night Trial:

Offer running from 22/07/2024 - 30/10/2024

We're so confident that a TEMPUR^® mattress will give you the best night's sleep of your life, that we're willing to let you try one in your own home for a full 40 nights.

How does it work?

1. Place your order for your new TEMPUR® Mattress and Tempur Cooling TENCEL™ Mattress Protector 
2. We'll arrange for delivery of your new mattress and protector to your home
3. Sleep on your new mattress for a minimum of 35 days to get used to the amazing comfort and support it offers. 
4. If you're not happy, get in touch with us! Our team will work with you to answer your questions and resolve any concerns.

Terms & Conditions:

• Customer must purchase during the promotional dates to qualify for the 40 night trial.
• The trial is only applicable for UK standard size (75/90x200 90x190 135x190 150x200 & 180x200).
• Bundle & Avebury sets along with legacy mattresses are not applicable for this promotion.
• Trial starts from day of customer delivery.
• The customer must keep the mattress for a minimum of 35 days before organising an exchange.
• To be eligible for the TEMPUR® 40-night trial the customer must purchase and use a Tempur Cooling TENCEL™ Mattress Protector OR an agreed protector from the retailer at point of purchase.
• The customer must visit the store which they purchased the TEMPUR® Mattress from to reselect.
• During the trial the customer can exchange the TEMPUR® Mattress to another TEMPUR® Mattress sold by the retailer, 1 exchange is permitted.
• Any free product received when purchasing a mattress WILL be chargeable if the mattress is returned.
• The TEMPUR® Mattress MUST be free from stains damage and dirty for the mattress to be accepted back from the trial.
• Any TEMPUR® Mattresses returned NOT in the correct state will NOT receive a credit from TEMPUR® UK LTD.

Receive a FREE Sage Knock Box worth £29.95 when you purchase the Sage Barista Touch Impress Coffee Machine (SES881).

• Offer valid from 8th November 2024 to 31st December 2024 or whilst stocks last. 
• Simply order the eligible item and we'll add the Sage Knock Box to your order.
• T&Cs apply. 

SAGE “FAST-TRACK BARISTA PACK” PROGRAM TERMS

The following information forms the terms and conditions ("Terms") for the “Fast Track Barista Pack” Program (“Program”). Your participation in the Program is deemed an acceptance of these Terms. You must comply with these Terms, including all eligibility and claim requirements set forth herein, to participate in the Program.

To learn about the Program, go to https://www.sageappliances.com/en-gb/program/fast-track-barista-pack/. This Program allows you to enjoy cashback of up to £600 (the "Full Cashback") when you buy coffee beans via beanz.com by Sage after successfully registering your Participating Product and validation of its Proof of Purchase (details below in "Claiming your Cashback - How It Works").  You will also receive two complimentary bags of coffee from beanz.com and access to a tutorial specific to your Participating Product.

The Program is offered by BRG Appliances Limited, a company registered in England and Wales under company number 08081781650 with a trading address at BRG Appliances Limited, 86-90 Paul Street, London EC2A 4NE ( "Sage"). The Program commences at 00:00 EDT on September 18, 2024 and is valid until ends 23:59 (GMT) 15 January, 2025 (the "Program Period").  

HOW IT WORKS & CLAIMING YOUR CASHBACK

You must purchase your Participating Product after the commencement of the program.

• If you purchase a Participating Product from an Authorized Retailer between 18 September 2024, and 15 January 2025, retain your original Proof of Purchase.
  • Go to https://www.sageappliances.com/account/en-gb/product-registration within 30 days of your purchase.  There you will create a Sage account and register your Participating Product.  You will be asked to upload a copy of your receipt, select your preferences for the two complimentary bags of coffee beans and provide information necessary for us to ship them to you.  When you complete the process, you will receive an email confirming your registration.  You should then hear from us within 5 days confirming your approval and guiding you to the second phase of the process.
  • Once approved, we will send you the two complimentary bags of coffee beans from beanz.com by Sage, access to a tutorial specific to your Participating Product, and an email including a link to set up your cashback destination by creating a Hyperwallet-a PayPal Service account.  Your beanz purchases will then begin to earn cashback whether you purchase a subscription or purchase at your convenience.  You will also be able to track your progress, see your transaction history and cashback settings and more in your Sage account.
• If you purchase a Participating Product direct from Sage, as part of the purchase process, you will select your preferences for the complimentary beanz.com coffee beans and receive access to a tutorial specific to your Participating Product.  If you are already a beanz customer, it is critical that you use the same email address already on record with beanz when you purchase your Participating Product.  After you complete your checkout, you will receive an order confirmation email including a link to set up your cashback destination by creating a Hyperwallet- a PayPal Service account.  This automatic set-up is provided as a convenience to you, but there is no obligation to purchase any beans from beanz.com or otherwise participate in the Program. You will also be able to track your progress, see your transaction history and cashback settings and more if you elect to set up a mySage account.
• To earn cashback, for every £200 of coffee you purchase (exclusive of any applicable taxes and complimentary bags) during the Purchase Period, Sage shall issue £50 cashback to your Hyperwallet-a PayPal Service account, up to and until you reach the Full Cashback. Under no circumstances will any partially-earned cashback be awarded. There is no obligation to purchase any beans from beanz.com, but cashback will only be based on actual purchases.
• Sage utilizes Hyperwallet–a PayPal Service to deliver payments to you. Such payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy https://pay.hyperwallet.com/hw2web/consumer/page/legalAgreement.xhtml. Similar to our various payment methods, Sage does not save or have access to your financial information.  Your cashback will be credited to the bank account you designate.
• If you receive the Participating Product as a gift, you may register using either an original or gift receipt.  Please note that only one (1) registration per Product is permitted.
• If you purchase more than one Participating Product, you may register each product in the Program. However, cashback from your coffee beans purchases will be applied to a single Product until you have earned Full Cashback on that Product.  Subsequent coffee purchases will be credited to the next Participating Product.
• If you are an existing beanz.com by Sage customer with an active coffee subscription and you have successfully completed the cashback registration process, your future subscription orders will automatically begin to earn cashback. It is critical that you use the same email address already on record with beanz when you register your Participating Product if you wish to have these subscription orders automatically earn cashback.
• All participants will have a period ("Purchase Period") of 48 months from the date you receive your confirmation email to place your orders to recover the Full Cashback.

ELIGIBILITY. To be eligible to participate in the Program, you must:

• Be currently living in the United Kingdom. Please note that currently the following places are excluded: Isle of Man, Jersey and Guernsey.
• Be age 18 years or older.

• Be the Participating Product's end-user, meaning that you must Purchase the Participating Product for your own use and not for commercial purposes, re-sale, re-supply, rental, rent-to-own, or any other indirect use. For the avoidance of doubt, when the Participating Product is gifted to an otherwise eligible end-user, either the giver or the recipient may participate in the Program, but not both.

PROGRAM EXPIRATION AND TERMINATION

Your participation in the Program ends automatically upon completion of the Purchase Period or your receipt of the Full Cashback, whichever occurs first. While we invite you to continue to purchase coffee beans from beanz.com by Sage, any partially earned or unclaimed cashback from this Program will expire at the end of the Purchase Period. If at any time you breach these Terms, your participation in the Program will end and you will not be entitled to any additional cashback.

Sage reserves the right, without prior notice, to modify, interrupt or terminate this Program at any time (including prematurely) or to extend it, without taking into account your interests or the interests of any participant.  If we do so, you will still be able to continue earning your cash back through the duration of your Purchase Period.

In particular, Sage reserves the right to modify the Terms of this Program and to adapt them to changed circumstances especially in cases of force majeure, unexpectedly high demand for Participating Products and in cases where the proper implementation of the Program cannot be guaranteed for technical or legal reasons. In the event of a change in the conditions of participation, current participants will be informed immediately by e-mail.

INVALID CLAIMS

If Sage determines in its sole discretion that your claim to participate in the Program is invalid, you will be notified of the reason for this determination via the email address you have provided ("Invalid Claim Notification Email"). You will have until midnight on the 14th calendar day after the Invalid Claim Notification Email is sent to provide documentation to support the validity of your claim as described in the Invalid Claim Notification Email.

Sage may invalidate a claim if a Claimant fails to provide a valid Proof of Purchase or other documentation as requested by the 14th calendar day after the Invalid Claim Notification Email is sent, and you will not be eligible to participate in the Program.

Sage may, at any time, verify the validity of any participation or any participant in the Program (including identity, age and place of residence and Proof of Purchase), and may disqualify any participant who is not acting in accordance with these Terms and Conditions or who tampers with the Program process. All decisions of the Sage are final and non-negotiable.

Failure by Sage to enforce any of its rights at any time does not constitute a waiver of those rights. Sage reserves the right to request and inspect original purchase receipts, to check all claims for compliance with these and to request any missing Proofs of Purchase.

Incomplete, indecipherable, or illegible Proofs of Purchase will be deemed invalid. You are responsible for ensuring the correct contact email address and other details are provided pursuant to the requirements herein and that Sage is notified of any updated details. Sage accepts no responsibility if you should fail to notify us of correct details or of a change to those details pursuant to the requirements herein, or for otherwise providing incorrect information. Anything you provide to us containing false, misleading or fraudulent information will not be processed. Sage is entitled to exclude anyone from the Program who does not fulfill the conditions of participation, violates the conditions of participation, provides incorrect personal details, or uses dishonest means. If there is a reason for exclusion, Sage is entitled to prohibit such from participating in the Program.

PRIVACY

Sage and its agents collect personal information in order to conduct the Program and may, for this purpose, disclose such information to third parties, including, but not limited to agents, contractors, service providers, offer suppliers, shipping service providers and, as required, to regulatory authorities within and outside of the United Kingdom. Your participation in this Program is conditional on providing this information upon request. Sage and its third-party service providers may use the information in accordance with applicable privacy laws. These Terms and Conditions are deemed to incorporate Sage's privacy policy (https://www.sageappliances.com/uk/en/legal/privacy-policy.html), and by participating in the Program, you acknowledge its applicability.

GENERAL

You may not participate in the Program on behalf of others. Your participation in the Program may not be transferred or re-sold and is subject to change or discontinuation without notice at any time. This Program is not combinable with any other offer unless the other offer specifically indicates otherwise.

If a Participating Product is returned, your participation in the Program is subject to change or discontinuation without notice at any time.

This Program is further governed by the Sage Terms of Sale and Use https://www.sageappliances.com/uk/en/legal/terms-and-conditions.html. Any conflict between them and these Program Terms will be resolved in favor of these Program Terms. Any costs (including ancillary costs such as insurance), expenses, and taxes associated with this Program are your responsibility. You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add, or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase.

Sage makes no guarantee of the availability of its web services and will not be held responsible for any interruption of service that may interfere with your ability to participate in this Program.

Subject to these Terms  and to the maximum extent permitted by law, Sage (including its officers, employees, representatives, and agents) excludes and disclaims all liability for any personal injury, or any loss or damage (including loss of opportunity), whether direct, indirect, incidental, special, or consequential, arising in any way out of the Program, including, but not limited to:

• any technical difficulties or equipment malfunction (whether or not under Sage's control);
• acts or omissions (including negligent acts or omissions) of Sage's officers, employees, representatives, or agents involved in the conduct of this Program;
• any theft, unauthorized access or third-party interference;
• any original Purchase documentation that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Sage) due to any reason beyond the reasonable control of Sage; and
• any tax or other financial liability incurred by you or any other participant.

If any provision of these Terms and Conditions should be deemed invalid in whole or in part, this does not affect the validity of the remaining provisions. An ineffective provision shall be replaced by a provision which is legally permissible, and which comes closest to the provision deemed invalid, in terms of content.

This Program is governed by the laws of the United Kingdom.  The courts of England shall have exclusive jurisdiction of any claims or disputes arising out of or in connection to this Program.

Customer Program support is available at our Support Center: https://support.sageappliances.com/s/?language=en_GB®ion=gb&brand=sage or call 0808 178 1650

DEFINITIONS

For the purposes of these Terms

"Participating Product" means any of the following: Oracle/Dual Boiler Series: the Oracle Touch - SES990, the Oracle Jet – SES985, the Oracle - BES980/SES980, the Dual Boiler - BES920, the Dynamic Duo - SEP920; Barista Series: the Barista Touch Impress - SES881, the Barista Touch - SES880, the Barista Pro - SES878, the Barista Express Impress - SES876, the Barista Express - BES875/SES875; Bambino Series: the Bambino Plus - SES500, the Bambino - SES450, the Bambino Plus & Baratza Encore ESP Bundle - SEP500; Other: the Duo-Temp Pro - BES810; Drip Coffee: the Sage Precision Brewer Thermal - SDC450, the Sage Precision Brewer Thermal  - SDC450; the Dose Control Pro & Bambino Bundle – SEP450.

"Participating Retailer" means retailers authorized by Sage to participate in the Program. This Program will not be available for any purchases made from any unauthorized resellers (including those selling stolen or otherwise illegally procured products.)

"Proof of Purchase" means generally a receipt clearly confirming a Purchase as follows:

• If Purchased through a retailer: a receipt that shows the retailer that the product was purchased from and is not cropped/edited in any way.
• If Purchased through a retailer using a credit service: Proof of purchase that shows the retailer that the product was purchased from and is not cropped/edited in any way.

"Purchase(d)" means either making full payment for a Participating Product during the Program Period or successfully and validly purchasing a Participating Product by entering a final and binding finance agreement with Sage or a Participating Retailer in relation to a Participating Product during the Program Period.

This prize draw is operated by Oldrid & Co.Ltd;  and may be entered by all UK residents over the age of 18, but is not open to Downtown employees.

Only one entry per named entrant and email address will be accepted.

 No order or purchase necessary to enter the prize draw.

The winner will win a £250 Downtown gift card. No cash alternative is available. The winning entry will be drawn at random and the winner will be contacted directly by email and the prize must be claimed within 4 weeks. The winner may be asked to participate in associated publicity. The winner's name can be obtained by sending an SAE to Downtown Marketing Department, Downtown Stores, Gonerby Moor, Grantham NG32 2AB within 8 weeks after the closing date. We reserve the right to withdraw this prize draw at any time. Downtown's decision is final and no correspondence will be entered into. By supplying your details you are agreeing to receive information, promotions and offers from Downtown via email. You can unsubscribe at any time. At Downtown we do not share your information with any other companies for marketing purposes. For more information see our privacy policy.

Prize includes a £250 gift card to spend at any Downtown store. Afternoon Tea for 2 and a goody bag of festive treats! 

To win a VIP shopping day at Downtown, just answer the question below and email your answer A, B, or C prefixed with the word VIP to competitions@downtownstores.co.uk.

At which Downtown store can you visit Santa in his Grotto?

a) Downtown Store Grantham

b) Downtown Store Boston

c) Downtown Garden Centre, Grantham

The closing date for competition entries is 11:59pm 14th December 2024.

ELIGIBILITY: Entrants must be 18 or over and reside in England, Scotland, Wales or Northern Ireland. Only one entry per named entrant and email address will be accepted. Downtown employees are not eligible to participate in this competition, nor are their relatives or members of their families or households. For full terms and conditions please visit our website downtownstores.co.uk. The competition is open for entries from 9:00am 30 October 2024 and closes at 11:59pm 14 December 2024. Emails should be sent to competitions@downtownstores.co.uk. 

TERMS AND CONDITIONS: The winner(s) will be drawn at random from valid entries. All winners will be notified by email within five working days of the prize draw, which will take place on the 15th of December 2024. Once notified, the winner must accept their prize within five working days. If the winner is unreachable or the prize is otherwise declined, Downtown reserve the right to withdraw the prize entitlement and award the prize to a reserve selected at the same time as the original winner. Prize is non-transferable and cannot be exchanged for cash. The prize(s) must be collected/taken from/in the agreed Downtown store by arrangement within 90 days of the winner’s notification. Entrants will be added to the Downtown mailing list and will occasionally receive information about new products, promotions and events. If you do not wish to receive this information, please let us know by emailing advertising@downtownstores.co.uk