Online Shopping - FAQs

For Credit & Debit Card transactions, payment will be taken immediately if we have stock of the item. With all PayPal purchases, payment is taken upon ordering.

For orders with a delivery estimate of longer than 28 days, you will be given the choice to pay in full or pay a 10% deposit, which will be taken once your order has been placed with us. If you opt to pay the 10% deposit first, the remaining 90% will be taken before we despatch your order, but after it has arrived in stock.

If you receive a confirmation email then your order has gone through without a problem. If you don’t get an email within 30 minutes of placing your order contact customer services via online@downtownstores.co.uk. Please also check your email spam folder.

When you’ve placed your order, you’ll get emails at each of the following stages:

1. Order Confirmation - this lets you know we've received your order and it's being processed.

2. Despatch Confirmation - this confirms that your order is on its way to you.

If you have registered with us when you placed your order, then you can review the status of your order at any time by logging into the My Account section of our site and clicking on the 'My Orders' link.

Unfortunately, if you checked out as a guest, then you cannot track your order and you will need to contact us on customer services via online@downtownstores.co.uk or 03452 505502.

We use DPD as our standard delivery carrier, and they offer comprehensive tracking of your orders once it is with them. We also have DX and Domestic Distribution as delivery partners, and both of these carriers will keep you informed by text and email on the status of your order, once it is out for delivery.If you have any questions at all, then please do contact us via the contact details shared above.

We accept: Visa, MasterCard, Visa Debit Card, MasterCard Debit Card, Maestro, Solo and PayPal as payment types.

We currently only offer our click and collect service at our Downtown Store in Grantham and at Downtown Garden Centre in Grantham. 

However, if you see an item online and would like to collect it from our Downtown Store in Boston please give us a call on 03452 505502 and we can discuss your requirements.

Unfortunately, we don't currently offer a click and collect service nationally at present. 

Yes. Please contact us on 03452 505502 and we'll be happy to place an order on your behalf. 

Please note, we are unable to take phone orders for high value electrical goods. Please contact us if you have any queries. 

Yes it is. We’ve taken every possible step to make our site as secure as possible for your peace of mind. We use the very latest SSL encryption technology and we take the security of your personal data very seriously. Credit and debit card payments are processed via a secure financial platform whilst PayPal transaction are fully protected under the PayPal Transaction Policy.

The Downtown Premier Account is an easy way to shop in our stores. Please see here for more information.