Delivery - FAQs

Standard delivery for non-furniture orders under £60 is £5.95, but is free if you spend over £60. We are currently not offering a next day delivery service.

Furniture and large item delivery is £25, but is free for orders over £2999.

We currently offer delivery to the mainland UK and the Isle of Wight only and do not deliver on Public Holidays. If you require delivery to NI, surrounding Islands or the Scottish Highlands please contact us to discuss your options.

Certain products (for example, Shaws for Sheds buildings) are only available for delivery to select postcodes. If you are unsure whether your postcode matches the criteria, please email online@downtownstores.co.uk and one of our team will discuss your delivery requirements with you.

For more details on our delivery options please see here for more information.

Most of the furniture we sell is ready assembled, so assembly is not needed. At present, we do not offer an assembly service.

If you are having difficulties assembling furniture, then please contact us and we will do our best to advise on next steps. Please take great care NOT to damage furniture as we cannot offer a full refund on products that are no longer in a saleable condition. If you are using a third party to assemble your furniture, please ensure you use a professional.

For standard, non-furniture deliveries, the carrier will leave a card or leave the product in an agreed safe place for your convenience. For furniture deliveries, then the order cannot be left and the carrier will be in touch to re-arrange the delivery. Please note that there is a charge for this re-delivery, which is £50 OR the cost of the delivery, whichever is higher.